For resources about working remotely during the pandemic, please see our COVID-19 Pandemic Toolkit.

The resources below are specifically for domestic violence programs, sexual assault crisis centers, and victim service agencies that offer support for survivors. 

Using Technology to Communicate with Survivors

• Digital Services Toolkit

Safety & Privacy Tips for Victim Service Agencies

• Confidential Shelter Locations & the Internet

• Assessing For Technology Abuse

Devices & Hardware

• Questions to Consider: Technology Safety for Programs

• Password Safety

• WiFi Safety & Privacy: Tips for Victim Service Agencies & Survivors

• Shared Computer & WiFi

• Websites

• Social Media Policies

• Phone Calls with Survivors

• Mobile Advocacy

• Faxes

• Video Cameras

• Using Zoom

Data Management: Databases, Confidentiality, and Privacy

• *New Encryption Basics for Programs

• Selecting a Database Guide

• Data Breaches

  • Resource: Data Breaches & Victim Service Providers: Considerations for Developing Effective Policies

  • Webinar Recording: Data Breach Notifications & Survivor Confidentiality

• Data Retention & Deletion

  • Resource: FAQ on Data Retention & Deletion

  • Webinar: Survivor Data: Collection, Retention & Deletion Best Practices

• In-House Products vs. Cloud-Based Services

• Data Security Checklist

HMIS & HUD Specific Resources

• Comparable Database 101: What Victim Service Providers Need to Know

• HUD Continuum of Care (CoC) and Emergency Solutions Grants (ESG) - Grantee Monitoring for Victim Service Providers

For more on confidentiality obligations, visit our Confidentiality Toolkit.